The Professional Couriers — product not delivered and no response upon repeated query

Address:	560019
Website:	Professional courier

This is regarding a courier (Tracking number maa[protected], sent on 28oct2017. On website it says it was sent back to head office on mission road. But upon repeated query, no action taken and staff giving lay reasons like delivery boy on leave, the one who registered complaint has gone out. When tried escalation, they say manager was nt available on call. Till date no whereabouts about the parcel. Each time i call them, they take delivery address, phone number details n say they would get back by that evening, but no response. When i call next day, it would be the same lady answering the call n say the staff who took complaint previous day is on leave n give details again n same story of calling back by evening. From couple of days, wen i call again, they either cut the call or put me on hold or on speaker. I could hear them chit chatting saying let her be on line sometime, then she will disconnect the call. Ridiculous!! Professional courier acting so unethical n unprofessional.