The Professional Couriers — Received rat damaged courier

Address:

Cuffe parade colaba mumbai

My sister has sent a parcel through this courier from Tamilnadu to mumbai on 22/11/2022 with tracking number KDI227245 . The parcel has been received in vile Parle mumbai on 25/11/2022 and It was received by myself on 29/11/2022 .there was a gap of 7 days to receive the parcel. As soon as opened I was shocked to see that the items which were kept inside was completely damaged by rat . And the worst part is the courier company has put their brown plaster over the damaged area and covered and delivered .They have not even informed us . The parcel is full of my kids eatable items and special home made protein powder for my 2 yr old kid. If I was not aware of that damage the same I would have feeded my baby. Is this the way the courier company behaves .. This is totally awkward behaviour atleast they should have informed us and should have warned us not to have that items . Instead they have made a top plaster and hid everything from us and delivered us to eat what the rat has left . I need the total compensation including courier charge and of all the items which was kept inside since it is fully prepared with such a lot of work .. sharing some photos.