[Resolved]  The Professional Couriers — Tampering / robbery of amazon product and stating the undelivered item as delivered

Address:	Venjaramood, Thiruvananthapuram , Kerala
Website:	Professional Couriers , Venjaramood Branch , Trivandrum, Kerala

I have ordered a product from Amazon Sold by NIRA HUB for my parents. They have sent the package through professional couriers. My mother got a call from the professional courier, venjaramood delivery man, stating that we need to collect the order from their office venjaramood or from the shop in the town Vembayam which is around 8.3 km and 2.25 kilometers respectively from the home. I have ordered the item through Amazon because it will be delivered to home so that my father who recently had a fracture need not to go to town to buy it. As i have ordered the items before through Amazon, i had confidence that it will be delivered home.
My parents requested the delivery man to deliver it to home but he told that " if you need the item, you need to collect it, otherwise we will send it back" . And on the next day, the Amazon showed that, the item has been delivered but we have not recieved it.

I contacted the seller and they are saying that they cannot do anything as it says it has been delivered and they have contacted the courier service and they said it has been delivered to a family member.
The seller want me to provide the call recording or any evidences. It is not possible for a ordinary 60 year old above parent to call record or provide evidence.

This obviously is an act of fraudulence from the courier service . They could have atleast send it back so that we get refund for it. They might have tampered the courier and taken the item which was a famous perfume which i had to pay 1046.26 rupees. I believe that each rupee has its own value and what this professional courier service, venjaramood, Trivandrum branch has done is an act of robbery