The Souled Store Complaints & Reviews

They sent an empty package with plastic and paper and sole

I had placed my Mumbai Indians Jersey order on the 4th October 2020 with the company committing it to deliver by 15 th October 2020. There has been no communication on my order whatsoever and there seems to be no point of contact.I’m feeling utterly disappointed and let down by a people who proudly call them a home grown brand.Their offers displayed on the app have always been misleading.Presently the same jersey is showing at INR 200 with shipping date committed to 25 th October.Absolutely Disgraceful.I request strict action to be taken against them.

I had ordered three items on 7th of October and they are yet to be shipped to till this date so l am realy disappointed by this .please resolve my issue asap

The order status is still order placed and i am unable to return the order.

I have ordered two shirt and one phone case from souled store official site of rupees ₹1689 which is big amount for me on 18 july 2020... I paid amount via phone pay app... The amount of ₹1689 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally...

I had ordered 7 items of clothing from the souled store online of which
I had excuted a return request and accordingly sent the parcel (Containing 5 items) to the address mentioned by speed post.. After almost 7 days of no response whether they received the parcel or no i emailed them asking about it..
Then i get a reply from their side.."this is to inform you that a refund has been done in your the souled store wallet in...

Order id: 2653978
Order placed: 3rd apr 2020
Return accepted: 20 june 2020
Refund amount: 1047 inr
Refund status: not initiated yet

It's july 8, 2020 and the refund process hasn't been initiated yet. I'm attaching my order details and it's delivery status below. It shows the package is at bhiwandi_rpc (Maharashtra) by 20 june and the remark showing as return accepted (Rto). The saddest part is i...

I made order on souled store on 15th feb 2020. But till today there is no dispatch details provided by store. I also write mail to store on their email id [protected]@thesouledstore.com but no response from their side.
I also tried to make a call on their helpline contact no[protected], but no one picked up the phone. I tried 10 times but no response.

Their service is the absolute worst. I order a t-shirt but the material is low-quality and the fitting was weird. Then i read that there is no self pick-up. You've to ship the item yourself.in fact, there is no option on the website to choose 'return item'. You have to manual email them. So i emailed them and they asked me to ship the item.in fact, they recommended i do a speed post. Expecting me to take time off work, go to the speed post...

I have ordered a beet q11 pro smart watch through ur site but i received wrong product name shoyo wrist watch. Kindly look into the matter n do the needful. I m attaching the order summary and received product picture, kindly see the attachment file. The watch qlty is too poor, even i think cost is 200rs, please help me to return my money back.. I dont want watch.. Order number :#9816

Hello, i am dhiwakkar. I have ordered two t-shirts and and a mobile case two days back at the souled store website and i received the invoice regarding the same. But yesterday i received an email saying that i have received the order and the delivery address is different from what i entered which say that the order is delivered somewhere in the states but i reside in india. So please look into it as soon as possible....

I have ordered 11 t-shirts and souled store exclusive member

The sized did not fit well, and i initiated a return and shipped them the return of 11 tshirts (Stated that i have returned all those in the email i sent them)

As per their recommendation, they asked me to ship using india postal services. I did the same.

And now they tell that they have not received half return

Insane customer service and handling of customers. They are still telling the employee who collected the package is on a vacation and they do not know when will he resume his duties so that he knows all information. This was a lame response given to me.

Do not buy from them guys... First experience a worst one.

Hey, my order with order id 2034151 amounting to approx 4000 which i paid as prepaid from my account has not been delivered to me neither i receive any call from the courier service.. I tried to call the customer care number but one of the executives told that she will be re-attempting my delivery the next working day upon confirming my details again but the next day i tried to track my order it showed that items have been returned.. Even i haven't been informed regarding the delivery/courier service that will deliver my product..
Under such circumstances i urge you to kindly look into the matter at the earliest and initiate a refund of my money to my bank account..

Name:shanki singh
Phone:[protected]
Mail: [protected]@gmail.com

We had order 3 hoodies of avengers endgame time travel edition and order number was 1882231. As soon as i dropped it in bucket it started losing its red color and was on white part of the hoodie. For your information we haven't machine washed it. We didn't even put detergent in it. My email is [protected]@gmail.com and other email is [protected]@gmail.com. Te jacket is so costly and the quality is not good. How can it start loosing its color... I even have photos of hoodie that how it looks now.

I ordered three products from the souled store, a t-shirt, a mug, and a bag, among which only the t-shirt and mug were delivered. When i raised a complaint regarding the missing bag the company claims that the product is not missing and they did send it. I was charged the full amount, and the bag was also mentioned on the invoice, but i just hadn't received it! Apparently, the bag was there in the packaging until it reached me. I received...

I had ordered a case cover for my mobile in Souled store website . They took an amount through online source and gave a delivery date and said FedEx will make my delivery . I have been waiting and suddenly they sent a msg that ur product was delivered but i didnt recieved the product . I searched with the tracking no[protected] there i saw that my product has already been delivered 2 days back . I contacted Souled store and they are not responding and i complainted to FedEx customer care and they were lagging and not doing the work as said . Please help me with this thing .

The status of the delivery for my product was showing delivered but i didnt recieved the product. The fedex delivery site was also showing me of the same but dont know were it went. This was ridiculous as how can u make dis happen. I waa waiting long for the product and suddenly u sent a delivered msg without me receiving it. This has been happening and the souled store was not responding when i call dem. Please resolve dis issue and give me my money back. Please be kind even at this.
Order id of my product : 1839146
Phone no : [protected]

Hi.I haven't ordered anything thing but a message has come that a parcel has been delivered but the parcel has not been delivered also.kindly look into the matter n reply me.I am saying I didn't order anything but a message comes to me that my parcel is on the way order ID is 1831333 on 7th n today the message comes it delivered but I have not received it.thank you

This is the 3rd time that im launching the complain. My product got shipped on 20th may, everyday fake messages comes from souled store that they will deliver the order by today. But its been full 2 weeks its not delivered. Order id-1776807, delivery partner fedex.
I placed my order on 18th may, and still today they are not delivering, and its already a prepaid order.
I want my order immediately either to get delivered, or simply i want my money back. I want refund. Souled store is simply not helping to resolve the matter, and sending mails and messages. Immediately i want the matter to get resolved.

I ordered the deadpool backpack and realized that the material of the bag is kinda kiddish (Meaning it looks more like a school bag and can not take it to work. It does not look like the pictures at all)
So i thought i will return it, the sad part is you have to ship the product through speedpost they will not pick it up (Where almost every e commerce website offers pick up on return and exchange. Its 2019). Also, they gave me an address where it was supposed to be shipped. I put the exact same address on the package and shipped it through speed post. But now the package is somewhere lost in bhiwandi between 2 post offices because the address was insufficient. So basically i put in my 1 hour of effort and went through the whole process of shipping a package which i have never ever done in my life just to know later that the package could not be delivered because the souled store people sent me an insufficient address. I told souled store people about this asked them to help me. And they told me to do it again! Yess! This was their help! I have been writing mails to them and asking to fix this as they missed out on the address part and it's kinda on them to not have a pick up service for their products. But all they could do was tell me to do it again. But to do it again i need to receive the product first but which is stuck somewhere in bhiwandi post office. Also, they have a rule which is you can not return a product after 15 days. And guess what my 15 days are getting over in a couple of days and i think i have to forcefully use the product which i didnt even like.