The Souled Store Complaints & Reviews

I recently ordered a product from the souled Store and after the delivery procedure was complete, I gave my feedback.
But even after giving the feedback, I am receiving receiving an e-mail asking me to give a feedback again and again.
I have attached a screenshot of my inbox.

Ur company have send me msg try to pay by upi card I have asked ur delivery boys but he got angry on me roughly asked me to pay cash by telling my company whatever send I don't care his senior told him to ask for cash this the pathetic service I have seen before this is first time I m personally messaging u next time I will put this in public

I returned my order and the delivery guy picked up the parcel but i haven't gotten my refund yet also in the app it didn't got updated it's been 2 days

I was charged extra 25 for COD. I found that when I saw the invoice. If I hadn't checked it then I wouldn't have found it. Infact I checked the amount again after selecting COD. But then also it didn't reflect in the final amount. Only in the invoice. You claim to have no hidden charges. But I'm sadly disappointed. Plus you didn't even give an option to cancel the order. You just keep displaying the cancellation policy. It is so disheartening

Pls help me in this complain

I cancel on 3rd Feb but I don't get refund of my payment

My order id : 3522147

Ordered a product on 27th Jan, which reached the nearest hub on 30th Jan.
Since then, received call from delivery executive twice but the product is not delivered!!!
Complaint raised by mail, received response a couple of times and now not receiving the response from [protected]@thesouledstore.com as well!!!

No one is attending the complaint!!!

The order is prepaid and I am not sure who and how, I am getting the refund!!!

I placed an order. ididnt receive. and it was showing in the app that the item was delivered. and i am not able to contact with anyone of customer care. there is no customer care personal to talk or chat .

Order ID: 3209070
Date & Time of Supply: Nov. 2, 2020, 6:31 p.m.
Payment Method: Wallet
Delivery Partner: Delhivery Surface

Package had plastics only .. there was nothing inside it.. package was completely empty

[protected]@gmail.com
[protected]
My contact

They sent an empty package with plastic and paper and sole

I had placed my Mumbai Indians Jersey order on the 4th October 2020 with the company committing it to deliver by 15 th October 2020. There has been no communication on my order whatsoever and there seems to be no point of contact.I’m feeling utterly disappointed and let down by a people who proudly call them a home grown brand.Their offers displayed on the app have always been misleading.Presently the same jersey is showing at INR 200 with shipping date committed to 25 th October.Absolutely Disgraceful.I request strict action to be taken against them.

I had ordered three items on 7th of October and they are yet to be shipped to till this date so l am realy disappointed by this .please resolve my issue asap

The order status is still order placed and i am unable to return the order.

I have ordered two shirt and one phone case from souled store official site of rupees ₹1689 which is big amount for me on 18 july 2020... I paid amount via phone pay app... The amount of ₹1689 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing... Most ridiculous thing is that they are not replying of my emails and calls... Such a shame.. This was my first and definitely last order which i haven't recieved... I request you to please give back my debited money or give that two shirt and one phone case.

I had ordered 7 items of clothing from the souled store online of which
I had excuted a return request and accordingly sent the parcel (Containing 5 items) to the address mentioned by speed post.. After almost 7 days of no response whether they received the parcel or no i emailed them asking about it..
Then i get a reply from their side.."this is to inform you that a refund has been done in your the souled store wallet in...

Order id: 2653978
Order placed: 3rd apr 2020
Return accepted: 20 june 2020
Refund amount: 1047 inr
Refund status: not initiated yet

It's july 8, 2020 and the refund process hasn't been initiated yet. I'm attaching my order details and it's delivery status below. It shows the package is at bhiwandi_rpc (Maharashtra) by 20 june and the remark showing as return accepted (Rto). The saddest part is i never returned this order, i never received a call from the delivery guys but it somehow got returned and now i'm not getting my hard-earned money back just for disorganization of the company. The tracking link that they had sent me in the email doesn't work. Contacted the customer care many times but they refuse to initiate refund unless they receive the package at their warehouse. What kind of service is this?

I made order on souled store on 15th feb 2020. But till today there is no dispatch details provided by store. I also write mail to store on their email id [protected]@thesouledstore.com but no response from their side.
I also tried to make a call on their helpline contact no[protected], but no one picked up the phone. I tried 10 times but no response.

Their service is the absolute worst. I order a t-shirt but the material is low-quality and the fitting was weird. Then i read that there is no self pick-up. You've to ship the item yourself.in fact, there is no option on the website to choose 'return item'. You have to manual email them. So i emailed them and they asked me to ship the item.in fact, they recommended i do a speed post. Expecting me to take time off work, go to the speed post...

I have ordered a beet q11 pro smart watch through ur site but i received wrong product name shoyo wrist watch. Kindly look into the matter n do the needful. I m attaching the order summary and received product picture, kindly see the attachment file. The watch qlty is too poor, even i think cost is 200rs, please help me to return my money back.. I dont want watch.. Order number :#9816

Hello, i am dhiwakkar. I have ordered two t-shirts and and a mobile case two days back at the souled store website and i received the invoice regarding the same. But yesterday i received an email saying that i have received the order and the delivery address is different from what i entered which say that the order is delivered somewhere in the states but i reside in india. So please look into it as soon as possible.

I have ordered 11 t-shirts and souled store exclusive member

The sized did not fit well, and i initiated a return and shipped them the return of 11 tshirts (Stated that i have returned all those in the email i sent them)

As per their recommendation, they asked me to ship using india postal services. I did the same.

And now they tell that they have not received half return

Insane customer service and handling of customers. They are still telling the employee who collected the package is on a vacation and they do not know when will he resume his duties so that he knows all information. This was a lame response given to me.

Do not buy from them guys... First experience a worst one.