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Last updated Mar 29, 2023
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400050

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The Souled Store reviews & complaints page 7

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K
krishna125
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Address:Mumbai City, Maharashtra

I had purchased a t shirt from the souled store on 24/04/2017, i tried to pay using net banking, the amount got debited from my account, but the order wasn't confirmed as the website showed error.later when i logged in there was no trace of my order.i checked with my bank and the account details show that the amount have been debited to the souled store.i tried contacting their customer care online too but there was no response.
May 27, 2017
Complaint marked as Resolved 
The Souled Store customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
The Souled Store Customer Care's response Hi Krishna,

Please help us with your email id and we will get back to you. Thank you for your patience.
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    D
    darsh shah
    from Ahmedabad, Gujarat
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Address:Ahmedabad, Gujarat, 380015

    I had ordered a product from the souled store and now i dont have any interest in that product, so i wanted to cancel the order, so i went on the order details but there was no cancellation option, there was only return and exchange, so i clicked on the return button and the order has yet not been delivered so i wont get the order delivered to me right?
    May 11, 2017
    Complaint marked as Resolved 
    The Souled Store customer support has been notified about the posted complaint.
    Verified Support
    Apr 10, 2017
    The Souled Store Customer Care's response     Hi Darsh

    We have informed our courier partners that you wish to cancel the order. If in case it still arrives, please refuse the package.

    Once you tell him that you do not want it, it will be returned to us.

    Thank you.
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      A
      ajit jindal
      from Delhi, Delhi
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Address:New Delhi, Delhi, 110034
      Website:thesouledstore.com

      Backpacks
      i have ordered a backpack of a particular design but when the salesman delivers it to my house, it was not of the appropriate design. it was of another design. do this as fast as possible as my school is started and i want the bag for school.
      date of incident - 6 april, 2017
      del/roh[protected]
      invoice no. - 337615
      i am requesting for changing the product.
      contact no. - [protected]
      May 30, 2017
      Complaint marked as Resolved 
      The Souled Store customer support has been notified about the posted complaint.
      Verified Support
      Apr 26, 2017
      The Souled Store Customer Care's response       Hi Ajit,

      It would be great if you could send us some images on the email we sent you on your registered email id on April 8 when you mentioned you had received a wrong product. Thanks.
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        M
        mukesh chitkara
        from Noida, Uttar Pradesh
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Exchange of product

        Address:New Delhi, Delhi, 110018
        Website:The Souled Store

        I have placed order around 2weeks back, however, when i received my delivery i found that the size was not perfect due to which i raised request for exchange of the product multiple times, but till date I have not received any reply from their end after sending so many mails on daily basis.

        Seems its a fraud company, they charged at the same time but at the time of giving customer satisfaction they are fake. Moreover, i will...
        Helpful
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        A
        akashsinghbais
        from Delhi, Delhi
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        Address:New Delhi, Delhi, 110059
        Website:Souledstore.com

        I have buy one T-shirt from them and I want to exchange my T-shirt since this size of the T-shirt is big for me. But they
        Guys are telling that we don't have any return policy.They are purely cheaters and my suggestion for everyone please don not buy anything from Souled store.

        I am extremely disappointed with the first experience of purchase with u guys.

        Regards
        Akash
        Mbl No [protected]
        The Souled Store customer support has been notified about the posted complaint.
        View replies
        I got a call from Souled store and they people is trying to resolve my issue..


        So far there customer support team is so cooperative with I hope they guys will resolve my issue soon so I'll go ahead and take my complaint back...


        Thanks a lot to call me up so quickly harsh I hope u and your team will resolve my problem soon..
        Reply
        Hi

        We are extremely sorry for the inconvenience that you are facing.

        We are a start up and are still in discussion with our delivery partners for a pick up facility. The Return/Exchange policy on the website clearly states that any packages for returns or exchanges are to be couriered to us. We even reimburse courier charges as cashback.
        Our customer support team is currently looking for a possible alternative. If any are found, you will be contacted via mail.

        Thank you.
        Reply
        You have called me up only once and since from that day I am waiting for your call..


        You really disappoint me.

        Worst online purchase experience...
        Reply
        The Souled Store Customer Care's response, Apr 26, 2017
        Verified Support
        Hi Mr. Akash,

        We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.
        Hello

        I purchased mobile case for my nexus 5 and few badges and they delivered me after i make request for it.

        The product quality is very bad (worst) not at all worth it.
        Fitting of the is mobile is case bad.
        Reply
        The Souled Store Customer Care's response, Apr 26, 2017
        Verified Support
        Hi Mr. Mahur,

        We apologize for the inconvenience caused. Please help us with your order id and we will get back to you.
        Souled store is a cheater they don’t know anything.
        I have ordered a tshirt from souled storeand it was for diwali and they have spoiled my diwali and now it is more than 9 days, but I didn’t receive my order yet... i am calling them from last 3 days they always says that by evening you will receive your package.
        They just makes people fool.
        I wish i have ordered it from myntra or amazon they have a amazing delivery they deliver the product within 3 days..
        Seriously dont buy anything from them.. i will tell my friends and family also..

        Worst company i have seen ever
        Or i will say chor company
        Reply
        i have buy a t-shirt which I really loved it but since it is a bigger size I want to exchange it but I didn't find any option for it
        Reply
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          A
          aashi12
          from Delhi, Delhi
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          Address:Mumbai City, Maharashtra
          Website:www.thesouledstore.com/

          Hi, I have made an unsuccessful purchase on 6th Sept of which I have not received the refund of Rs. 948 till date. I am writing to them and they are not bothered to revert back..neither I am getting any revert on the given customer care no. I have posted on their FB page as well..even there they are posting daily updates but have no time to revert to these compalints
          +1 photos
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            A
            Aanya Gadde
            from Gurgaon, Haryana
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            Address:New Delhi, Delhi

            i ordered two shirts and one badge from the souled store(on 21/07/15). i received the order today (1/08/15). i have paid for two shirts and a badge but i have received one badge and one shirt. i have been trying to contact the company but there is no response. and no other way to contact the company.
            View replies

            Delivery not on time

            I have ordered 2 T-shirts from souled store site. Website promises 3-5 day delivery in tier A cities like pune. But I haven't got my order yet. Very disappointed with service & not recommend anyone to order.
            Reply
            My order id - 137927
            I havent received my product yet, but according to their records it says my product is delivered. I have sent several mails, called their support.. No response at all.. completely fed up. A bitter experience.
            Reply
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              P
              patrali20
              from Delhi, Delhi
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
              Report
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              I was supposed to get my product within 7 days, it has been 10 days. I have got no way to track my order even. and now when I am checking their order confirmation mail, I see that gmail has flagged the mail as phishing. I have mailed them back but I have already paid for the product. How do I confirm that the store is a fraud and get my money back? I have attached the screenshot of the gmail warning that I got.
              +1 photos
              Aug 14, 2020
              Complaint marked as Resolved 
              View replies

              no delivery

              it has been 15 days since i ordered my t shirt nobody picks up my call and nobody has called me regarding this
              Reply
              Dear sir my [protected] my registered product id...but i face a problem i.e i receieved a order i.e wwe t shirt is xl size so please change its length midium plz
              Reply
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                S
                SagaPrat
                from Mumbai, Maharashtra
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                NO CONFIRMATION OF ORDER

                Address:Mumbai City, Maharashtra

                I found about about this website on Facebook and browsed through their website. Their products were very nice, pretty cool actually. So I decided to buy from them. On the night of October 8th, I placed an order for five T shirts from this website. It was supposed to be a gift for my boyfriend who stays in Kolkata. But right after I made the payment, I got no confirmation email, neither did I get a transaction id. I have no idea how to track...
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