[Resolved]  The Souled Store — status showing returned whereas never received the delivery call - no refund has been initiated

Address:

Mumbai - 400011

Order id: 2653978
Order placed: 3rd apr 2020
Return accepted: 20 june 2020
Refund amount: 1047 inr
Refund status: not initiated yet

It's july 8, 2020 and the refund process hasn't been initiated yet. I'm attaching my order details and it's delivery status below. It shows the package is at bhiwandi_rpc (Maharashtra) by 20 june and the remark showing as return accepted (Rto). The saddest part is i never returned this order, i never received a call from the delivery guys but it somehow got returned and now i'm not getting my hard-earned money back just for disorganization of the company. The tracking link that they had sent me in the email doesn't work. Contacted the customer care many times but they refuse to initiate refund unless they receive the package at their warehouse. What kind of service is this?