Thepancard.com — Non submitting pan card application form

The pancard.com is playing with many peoples life by taking 379 as pan fees and not submitting the documents to the income tax department to issue a pan card
I had submitted my documents on 27 jan 2021 and since then i haven't received any message or mail from them and went through the complaint board many people have paid rs 379 since last 45 days I am waiting for their pan card ... if these kind of fraud people are there then how will india improve.
My customer code is A3386529 which shows validation completed and given further from 12 Feb 2021... please let me know whether i will get the pan card or is it possible for a refund.. there is no customer care numbers given or they dont send any kind of notifications via email or mobile no provided