Thepancard.com — Fraud services

Website:

www.thepancard.com

I have applied for the pan card on THIS WEBSITE 'WWW.thepancard.com', after filling the form and completing all the procedure, i have paid Rs. 399 for the same from my debit card. Payment has been successfully deducted from my bank account, i have received deduction sms & email from my bank for the same & it is showing in my bank statement too. But after the deduction of the payment, i have never received any confirmation from the website through email or sms for confirming my payment, not received any transaction no./ Request no. Etc, Even when i am trying to check status of my pan card on the website, it is saying no pan card request received, there is no CUSTOMER support details available on the website, there is one form for submitting a request to CUSTOMER care i have tried that 100 times but no response received. i have tried mailing them with all the proof of deduction on the id mentioned '[protected]@pancard.com' but no response received from any one. I

So i made complaint 'WWW.###.in' for the same. After the complaint i have received response from ### and they are saying to process your refund we need your debit card no. & Expiry date of the card by which you made the payment and OTP. I refused for that as it is prohibited by RBI to share such details even bank never ask for such details so i can't understand why they are asking such details for providing refund, this details are required to pay not for refund.

After that i received called by this no. [protected], by the person Named ' Rahul Tripathi' he said he is calling from national security board & for resolving the complaint you made on ### website we need your debit card details when i refused, he disconnected the calls and when i call back on the same no. Other executive from that HELPLINE said that we do not have any executive named by rahul Tripathi and we never asked for such details for ANY COMPLAINT.

I don't understand what's happening to me fist of all my money is deducted falsely now i don't t understand why people from ###.in is asking my debit card details and otp for the refund.

Please help me, i am attaching the screenshot shot of sms & bank statement for the proof of deduction and screenshot of messages received from ###.