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Thermax India — poor service of distributor

Madam/sir,

We have purchased thermax boiler from prerana engineers & consultants pvt. Ltd kolkata, distributor of thermax company, (Model no : steam boiler-rxa-06/2876)

We are used the boiler for preparation starch for our production line, from few months we are facing very much problem in spare management from prerana engg the service of the company very poor as well as no response from their end during any urgency of spare and consumable.
Last week ask multiport valve for filter & softner which is very urgent for us and send the order by mail but they enable to provide the item till date and no body picked up phone.
Regarding above circumstances please look into the matter and do the needful.
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Complaint Status


[Oct 20, 2018] Thermax India customer support has been notified about the posted complaint.
Updated by Falguni Topadar Oct 20, 2018
Madam/sir,

We have purchased thermax boiler from PRERANA ENGINEERS & CONSULTANTS PVT. LTD Kolkata, distributor of thermax company, (Model No : STEAM BOILER-RXA-06/2876)

we are used the Boiler for preparation Starch for our production line, from few months we are facing very much problem in spare management from Prerana Engg the service of the company very poor as well as no response from their end during any urgency of spare and consumable.
Last week ask MULTIPORT VALVE FOR FILTER & SOFTNER which is very urgent for us and send the order by mail but they enable to provide the item till date and no body picked up phone.
Regarding above circumstances please look into the matter and do the needful.
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    Thermax India Phone
    +91 98 2632 5618
    Thermax India Address
    Baidyabati Govt. Qrts, E-29, Hooghly, Kolkata, West Bengal, India - 712222
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