Thermax India — poor service of distributor

Falguni Topadar

Address:

Kolkata, West Bengal

Madam/sir,

We have purchased thermax boiler from prerana engineers & consultants pvt. Ltd kolkata, distributor of thermax company, (Model no : steam boiler-rxa-06/2876)

We are used the boiler for preparation starch for our production line, from few months we are facing very much problem in spare management from prerana engg the service of the company very poor as well as no response from their end during any urgency of spare and consumable.
Last week ask multiport valve for filter & softner which is very urgent for us and send the order by mail but they enable to provide the item till date and no body picked up phone.
Regarding above circumstances please look into the matter and do the needful.

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Thermax India customer support has been notified about the posted complaint.

Oct 20, 2018

Updated by Falguni Topadar Madam/sir,

We have purchased thermax boiler from PRERANA ENGINEERS & CONSULTANTS PVT. LTD Kolkata, distributor of thermax company, (Model No : STEAM BOILER-RXA-06/2876)

we are used the Boiler for preparation Starch for our production line, from few months we are facing very much problem in spare management from Prerana Engg the service of the company very poor as well as no response from their end during any urgency of spare and consumable.
Last week ask MULTIPORT VALVE FOR FILTER & SOFTNER which is very urgent for us and send the order by mail but they enable to provide the item till date and no body picked up phone.
Regarding above circumstances please look into the matter and do the needful.