TheSmartShop — amount getting blocked in terminal transfer to bank acs

Iam bharat thakkar
My terminal id is gibom[protected]
Co. Name krishna handicraft
There is lockdown in whole nation due to which all trains booking are being cancelled. No new booking is happening also
Mean time all ticket cancelled bookings refund are getting refunded in my portal, customers are getting msgs from irctc to collect amount from agents they started calling for refund.
Somehow till know i had manage to do it but situation is getting worst for me to handle
Ikindly request company members to look forward to situation and please make some arrangements for refund in my bank ac
I had called customer care they said they cant transfer to bank acs
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    C9 TVK Industrial Estate, Guindy, Chennai, Tamil Nadu, India - 600032
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