Think & Learn / Byju's — cancellation and refund

[email protected]

from Ambala, Haryana

Oct 4, 2018

Address: Bangalore, Karnataka

Website: EDUCATIONAL

I have paid the down payment of 15, 000 against my order and i was told it will be delivered within 7 days but after waiting for 21 days they did not deliver it to me. After calling customer service and writing mails to them, there representatives only asked about the order and reason for cancellations but till date my order has not been cancelled yet. They just make fool of people in the name of education. I am deeply harassed by their actions. The only mistake i did is to purchase it through their counsellor.

My order no:[protected]
Transaction id: byjus[protected] (10 k)
Transaction id: byjus[protected] (5 k)

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Comments

Rakesh1221974

from Mumbai, Maharashtra

Oct 9, 2018

We informed cancellation of the product with in 15 days however Byjus representative Mr Subham just passed time and did not guided us on the process and even not responded to messages now they are saying it cannot be cancelled they need sms, mail or call recording within 15 day period

[email protected]'s [Complaint's author] reply, Oct 15, 2018

If you have written E-mails which you sent to them within 15 days period Then you can definitely show them If they don't agree then you can simply lodge a complaint in consumer court if you have a written proof for cancellation within their 15 days policy.

srinukodi

from Visakhapatnam, Andhra Pradesh

Oct 10, 2018

My name is Srinivasarao and I have purchased byjus product but no body guide us properly and already I paid 12000 rupees. I want to talk with customer service but not giving proper information, so please cancel my byjus product and refund my amount

Thank you. K Srinivasarao, Hyderabad.

[email protected]'s [Complaint's author] reply, Oct 15, 2018

Hi,

They will not refund you any amount as they are completely fraud. I can suggest you to give them written warning through E- mail and wait for 24 hrs. I nothing happens go to Consumer court.