Think & Learn / Byju's — delay in cancellation of subscription and refund process giving false assurances

Address:

Vadodara, Gujarat, 390019

On 12 may 18 byju's education counsellor mr. Vikram purohit came to our house. He forcefully convinced us to purchase course material of std 5 to 10th for my son. It would cost me around rs. 75000. He suggested me to lock they offer that day only by paying rs.10000 through credit card and arrange credit of rs.65000 from capital float. I asked some time to finalise the offer but he assured me that he would refund entire amount within 7 days if request for cancellation within 15 days from receiving the product. I received the product on 22.05.2018 and contacted him for cancellation of product through mail on 02.06.2018. He assured me the same. Still he had processed the loan from capital float which i came to know later by sms from capital float on 29.06.2018. I contacted him and ms. Ishita tyagi again for cancellation of product. They assured me it is already cancelled.
On 29th jun 2018 i received sms from capital float that emi is due on 02.07.2018. Contaced byjus & capital float. Every time that assured me but both r not coordinating.
I m getting heavy penalties from bank for insufficient balance. It also affects my cibil score in bank.
My complaint is against both companies and above named individuals that they r looting common people and harassing them. Severe action must taken against them by the concerned authorities. They must apologize to me & my banker. They should do their business in more transparent way.
Encl :

My contact details: -
Mobile : [protected]
Email : [protected]@gmail.com