Think & Learn / Byju's — excess emi deductions despite discussion and agreement with byjus representatives

Amd007

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560096

I have subscribed to their package wherein the emi rs 6750/month x12 months was agreed between me and byjus. However the 1st month rs 27000 was deducted upon enquiry they told me that the total loan of 81000 would be cleared in 3 months as against the agreed 12 months. I am not at all in a position to pay such a huge emi that too without my consent.

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BYJU's customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by Amd007 Its now more than 2 months am following up with Byjus team for resolving my issue, however, no use.

I have in all interacted with about 08 persons of Byjus team every time you call them they depute a new person to address your query and every time you have to repeat the story to this new person.

The names of persons i have interacted till date their emails are mentioned below:

1.pooja.[protected]@byjus.com
2.[protected]@byjus.com
3.manasvita.[protected]@byjus.com,
4.anurag.[protected]@byjus.com
5.soumik.[protected]@byjus.com
6.aniket.[protected]@byjus.com
7.ishita.[protected]@byjus.com
8.prajakta.[protected]@byjus.com

Its now about 8 persons which I have interacted and counting... without any results.

After all this ruckus created by Byjus they have destroyed my credit report due to cheque bounce due to excess EMI deducted without my consent...they said it was a 12 months EMI whereas they converted to 3 months EMI without my consent...2 EMI of 27000 are already deducted and when I found that they had tricked and cheated me...I put in a request for stop payment for the 3rd EMI which luckily I could get it done from my bank.

Now as Byjus has cheated me and tarnished my credit records due to cheque bounce, I have decided to cancel the subscription however there is no reply or action from Byjus, hence am requested CONSUMER COMPLAINTS to kindly intervene and enable me to get back all the money which Byjus has taken from me.

Request to kindly guide as to how to go ahead with getting back the full refund as BYJUS has cheated on me and I further don't wish to continue with their program as my child who had taken great interest in the program now due to this torture does not even take the TAB in his hands but has kept it in the box where he had opened the kit.

I wish to bring to notice to all consumers out there who are going for the BYJUS program not to go for it as there is hardly any service from these guys. they are after you till you take the package and the moment the package is sold to you they quietly disappear.

I would like to warn all the parents not to spend your hard earned money on BYJUS and lose your sleep pursuing them for service.

Dec 15, 2018

Updated by Amd007 Still no reply from Byjus regarding my refund.

Dec 29, 2018

Updated by Amd007 Still no reply nor any refund from Byjus now am going to register a complaint with consumer court