[Resolved]  Think & Learn / Byju's — fraud - byjus and capfloat financial services private ltd

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	byjus.com

On 13th october 2018, we were approached by some mr sandeep vendrathi from byjus (Sandeep. [protected]@byjus.com) and explained about the byju’s product and offered us a package for 5th class to 10th class and told that this offer is applicable only if we agree to sign up now and pay 7650 rs for enrolment and rest can be paid via emi installments from capfloat financial services private ltd. He also assured that this amount 7650 rs can be refunded if kid doesn’t like the byjus course for trail period of 15 days and if we opt out from this program.

So, we trusted sandeep and paid amount 7650 rs on 13th october 2018. Based on the discussions with kid and my family we have decided to cancel the order and i have immediately sent a mail for cancelling this order and sent a mail to sandeep vendarthi and byju’s support team to cancel the order and initiate a refund of 7650 rs on 14th october 2018 itself. Also clearly told not to initiate any funding from capital float as we are canceling the byju's order
I got a customer service call from byju’s and explained the justification for cancelling the order and they confirmed that the order is cancelled and amount will be refunded in next 10 to 15 days.

To my surprise, on 16th october, i got a mail from my bank customer service saying that “our nach mandate for capfloat financial services private ltd has been setup under the mandate no. Xxxxxxxxxx on 16-oct-18” this is ridiculous and unethical business practices from byju’s and capfloat financial services private ltd.

Below are the trailing mails :
—
Ravi kumar
Sun, oct 14, 9:15 am (3 days ago)

To sandeep. Vendrathi, tammewar. Shivanand, support


+ byju customer care also
—
Hi sandeep,
Thanks for your time in explaining about byju's.
Please cancel the order and initiate refund of 7650 inr amount which i paid on 10/13/2018.
Below are the transaction details

You have made an online payment of inr 7650.0 with transaction id xxxxxxxxx towards payee payu india from your account xxxxxxxx on oct, 13, 2018 at 20:58 hours

Reason: we would like to revisit byju's at later point of time.

—

Thanks,
Ravi s

Ravi kumar
Sun, oct 14, 10:01 am (3 days ago)

To tammewar. Shivanand, support, sandeep. Vendrathi


Hi sandeep,
Please do not initiate any funding from capital float as we are canceling the byju's order.

Thanks,
Ravi s

Byjus support
Sun, oct 14, 3:41 pm (3 days ago)

To me


Sir/ma'am,

Kindly assist us with your registered mobile no. Or order id so that we can resolve the issue at the earliest.

Regards,
Team byju's

Ravi kumar
Sun, oct 14, 5:02 pm (3 days ago)

To sandeep. Vendrathi, tammewar. Shivanand, byjus


Hi byju's team,
My details are given below:
• name: ravi kumar
• my registered mobile id = + 91- xxxxxxxx
• my registered email id = [protected]@gmail.com
• icici account no = xxxxxxxxxx (Ifsc code - xxxxxxxxx, xxxxxx branch, hyderabad)
• amount paid towards registration = 7650 rs (Transaction id - xxxxxxxx, transferred on oct, 13, 2018 at 20:58 hours)
+ sandeep vendrathi to update the order id.

Also request you to stop getting any funding from captial float.

Reason for opting out : we would like to revisit byju's at later point of time as we are currently using other tools which are provided by school.

Thanks,
Ravi s

Ravi kumar
6:51 am (37 minutes ago)

To byjus, sandeep. Vendrathi, tammewar. Shivanand


Hi byju's support team,
Please let me know the status of my refund?

Hi sandeep,
Any reason still you guys go ahead and opted for capital float finance in spite of cancelling this order... I got a below mail from icici bank
Dear customer,
—
Your nach mandate for capfloat financial services private ltd has been setup under the mandate no. Xxxxxxxxxxxxxx on 16-oct-18.

This is an auto generated mail. Please do not reply to the same.

Regards,
Customer service team.
Icici bank limited.
—
Thanks,
Ravi s

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