[Resolved]  Think & Learn Pvt Ltd. — Unethical behaviour

Address:Bangalore, Karnataka

I have been having issues with the tablet, about 10 days back. I stay in Allahabad, UP, and I was given the solution to send the tablet back to Bangalore, get it repaired and then it would be sent Allahabad. The whole ordeal would take about 15 days, which I could not afford to waste. After a lot of arguments the representatives agreed to send demo tablet to me which my tablet gets repaired. It has been more than 8 days since the the office got the tablet, and yet there has been no intimation on the company's side regarding the status. Only when I would pester them to send the tablet to me, they would start resolving my issue. I have also been trying to get a mentor since March. But to no avail. It is tiring and irritating to keep on calling the the customer care again and again to help me solve my issues. Every-time a new ticket is generated and nothing is followed up. I feel that it is my duty to inform you what do the end customers go through, while dealing with an irresponsible customer care team, which is going against the core ethics of what you stood for, learning in an hassle free manner. Such service has led me to believe that your service is just like the other institutions (TIME, Career Launcher etc) who are loyal until they get the money out of a foolish customer.
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Aug 12, 2016
Complaint marked as Resolved 
BYJU's customer support has been notified about the posted complaint.
Verified Support
Jul 12, 2016
BYJU's Customer Care's response
Hello Sir,

I apologise for the inconvenience caused and request you to drop a mail regarding your issues to my email id ankita.[protected]@byjus.com

Please mention your order id and the date of purchase.

Ankita Priya
Business Developement Associate
Byjus Classes
Complaint comments 


This gentleman wrote is review on May 25th 2016, but the company had apologize on July 12th 2016 saying that request to mail regarding the issue. I think these guys has not given the proper response to the customer, so that only he had raised a complaint. How foolish there are working. As an father i would like to purchase a 10th class ICSE Syllabus to my daughter. While seeing all the reviews and way of approach from BYJUS. Try to drop my mind that's good...

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