Thomas Cook — cash back not received as per commitment

Dear sir / madam,

My file no:g[protected]


I travelled to mauritius and seychelles through thomas cook. As per agreed terms & conditions and commitment i should get 6000.00 cash back for making the entire payment through my hdfc credit card. But i didnt get the cash back till now.

Sorry to say that in this regard i have sent number of mails to sh nilesh rai (1st level escalation matrix) of ms. Priti chheda and also to sh. Akhil singh, ms. Sanjukta bannerjee and sh. Suresh iyer. All of them kept me saying that i will get the cash back soon. But till date i didnt receive the same and now none of them is replying to my mails.

Pl suggest what should i do?