Thomas Cook — incomplete information shared by TC caused harassment and huge loss to customer
Noida, Uttar Pradesh, Gautam Buddh Nagar District, Uttar Pradesh, India
I'm on a business trip at South Korea for 2 months. Before traveling here I took mobile SIM card from Matrix, India.
After reaching to South Korea, one day I lost my Thomas Cook travel credit card & to block that card I made calls to the South Korea customer care of Thomas Cook (no.[protected] which is strangely a Russian number which I discovered 14th Jan only, after I received my mobile bill. My assumption was as there are different numbers for different countries, so Thomas Cook’s customer care’s given call center number for South Korea, must be a local number only. When I received last month’s usage bill from Matrix & the amount I found in the bill is sky-high Rs. 8830.34.
My grievance against Thomas Cook is that in their booklet the given 24*7 free customer care phone numbers (as it’s mentioned in the handbook) for different countries are mentioned as free numbers & if any particular number is chargeable, it should be mentioned specifically so that customers doesn’t get misguided.
Therefore for this harassment & loss I claim compensation from Thomas Cook of the same amount what I need to pay to Matrix as my last month's bill amount.
My card number is: [protected]
Valid through: 08/1
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[Resolved] Thomas Cook - cheating