Comments
Dear Koustav,
May we request you to share your contact details with us. This will truly help us to better understand and resolve your concerns Mr. Koustav. We assure you of our assistance to your concerns on priority.
May we request you to share your contact details with us. This will truly help us to better understand and resolve your concerns Mr. Koustav. We assure you of our assistance to your concerns on priority.
Dear Mr. Roy,
May we apologise for the inconvenience caused to you.
Having escalated your concerns to our Foreign Exchange team, our Customer Care Team has already responded to you, and may we merely reiterate a few points:
- As per our understanding, matrix cards do charge for outgoing calls, and hence such charges may have applied in your case.
- Additionally, the toll free numbers are free only when accessed via a landline (as also specified in the booklet)
We truly value your feedback sir, and we regret the inconvenience to you.
Kind Regards,
Team Thomas Cook India
May we apologise for the inconvenience caused to you.
Having escalated your concerns to our Foreign Exchange team, our Customer Care Team has already responded to you, and may we merely reiterate a few points:
- As per our understanding, matrix cards do charge for outgoing calls, and hence such charges may have applied in your case.
- Additionally, the toll free numbers are free only when accessed via a landline (as also specified in the booklet)
We truly value your feedback sir, and we regret the inconvenience to you.
Kind Regards,
Team Thomas Cook India
Your feedback is truly a concern and we are keen to assist resolve this at the earliest.Do allow us Mr. Koustav to check and revert, we assure you of our assistance to your concerns asap.
Best Regards,
Team Thomas Cook India