Thomas Cook India — extra deduction

I took thomas cook forex card from jaipur mi road branch. I reload that card with 148 australian dollars. At the time of conversation with your agent he told me that my swipe with this card will be unlimited and first 3 withdraw will be free. But when i swiped the card for the first time my extra 5 aud dollars was got deducted and then i withdraw for the first time at that time they guys deduct 3 dollars extra