Thomas Cook India — Hidden charges | |||||
I have a booked dubai package for honeymoon for 29th dec 2015 . N while doing the advance paymet they told u just need to pay 20k now remaining 30days before departure. And there no hidden charges total pakacge is for 12100 next they call n told u haveto pay 50k advace n surcharge would be extra which they haven't told before always new person is calling me to tell me the same thing Now they not refunding my amount nothing they kept me hanging i can't book my package some were else .. daily i receive a message from them they trying to call n they will call later Before doing the boking they used to call twice n now the story is very different. Now i am really totally confused as they are treating the customer like this .. i am very upset with they should pay something for this as they are spoiling person honeymoon .. :( Was this information helpful? | |||||
| |||||
3 Comments | |||||
Comments
Response by Thomas Cook India:
Hello,
Would request you to share your contact details along with the name of the rep and branch you were in touch with? Our teams are keen to assist.
Best,
Team Thomas Cook India
Hello,
Would request you to share your contact details along with the name of the rep and branch you were in touch with? Our teams are keen to assist.
Best,
Team Thomas Cook India
complaint
i had booked a holiday package of exotic kashmir but due to flood in j&k i was unable to continue my vacations but now i have requested thomas cook india to kindly give the whole cashback amount but they are refusing to do so8%
Complaints
320
Pending
0
Resolved
25
Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
Hello,
So sorry to hear that. Please write to us at service.[protected]@in.thomascook.com to enable us to address your concerns, We are keen to assist.
Best,
Team Thomas Cook India