| Address: | connaught place, janakpuri, New Delhi, Delhi, 110012 |
I have bought “thomas cook borderless prepaid card (Card no.[protected])” from your agent mr rohit verma (Contact number - [protected]). While the card has been handed over to me on 5th december 2018, the card got activated on 7th december, 2018. We have used the card from 8th december, 2018 upto 15th december, 2018 in various countries of europe (France, switzerland, austria and germany)
I’m writing this email to bring in to your notice that the terms and conditions of inactivity was not conveyed to me by your agent (Name and contact details provided) because of which an inactivity charge has been invoked from june’2019 upto december, 2019 o[censored]sd 8.25/month including gst (Total amount deducted for six months is usd 57.75). Moreover, this deduction of inactivity fees was not intimated to me too neither through email nor through sms on my registered mobile no.
Since this is a mistake, hence i would request thomas cook team to kindly arrange refund of the amount o[censored]sd 57.75 asap. Looking forward for acknowledgement from your side as early as possible. Waiting in anticipation. Was this information helpful? | 
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