Thomas Cook India — ref: booking file no. g[protected] char dham yatra tour from 15th june 2019 to 25th june 2019

Address:

CHAHATA NAGAR, IN FRONT OF CHAHATA MAHADEV MANDIR, AVINAB BIDANASI, CHAHATA NAGAR LANE 1, Cuttack, Odisha, 753001

To
Thomas cook (India) ltd,
Dear sir,

Ref: booking file no. G[protected]
Char dham yatra tour
From 15th june 2019 to 25th june 2019

Request for refund of
Excess amount of rs.21, 840.00
Charged erroneously

We would like to bring to your kind notice the following few lines relating to our grievances regarding char dham yatra tour availed from your esteemed company.

1. We have booked our char dham yatra tour with thomas cook (India) ltd, from 15th june 2019 to 25th june 2019, ref: booking file no. G[protected] sitting at your cuttack office situated inside the big bazar premises, netaji subhas chandra bose arcade, dargha bazar, unit 38, 1st floor, cuttack on 29th may 2019, after a discussion with your office bearers on 27 th may, to avail a discount of rs.1, 400.00 by fulfilling the condition to book the tour before 30th may 2019, as informed by your office bearers. The package was ex delhi and the price deposited for the purpose was rs.1, 81, 436.00 for 4 persons.
2. We have reported at the delhi destination on 15th june 2019 in time and started our onward journey with the guidance of nilesh tawde, tour manager, in two groups of 10 and 8 peoples enjoying the same facility all the way like staying in same hotel and moving in similar vehicle, (Which can be verified by your good office) and successfully completed the tour on 25th june 2019.
3. To our utter surprise, we came to know from our tour mates, who have joined at delhi with the group that they have paid much less an amount, for example booking file no. G[protected]Rs.79, 798.00/2 = rs.39, 899.00 per person) for the same tour also ex delhi, as against (Rs.1, 81, 436.00/4 = rs.45, 359.00 per person in our case). Moreover they had booked the char dham yatra at a later date than us, which can be verified from your office. As per the calculation, we are loser by rs.45, 359.00 – rs.39, 899.00 = rs.5, 460.00 per person x 4 persons = rs.21, 840.00 for our group.
4. After arriving at our native place, we brought the discrepancy to ms. Gopangana mohapatra at your cuttack office and she took the pain to escalate the matter to your calcutta office immediately with all the details provided by us.
5. To our regret, though your calcutta office has assured us on the day itself to make necessary enquiries and to redress our complain at an early date, and assured us to return the amount excess paid by us, we failed to receive any communication from them.
6. For your reference we enclose herewith the booking file no. G[protected] provided to us by thomas cook (India) ltd and the booking slip file no:g[protected] provided to mr. Pramod kumar and mrs. Rekha kumari.
7. We solicit an early action in this matter as we came to understand that we had been penalized by an sizeable amount erroneously, which should be at par with the cost borne by other members of our group who had booked the tour ex delhi.

With sincere regards,

Prasanta kumar dash and pradip kumar sahoo
(Mail id: [protected]@gmail.com)
Mob no.[protected]/[protected]