Thomas Cook India — refund denied on failed service even after agreeing to it (in writing) | |||||
I paid rs 33500 for a multi-currency card and it never worked through-out my trip while i was abroad. I struggled for 15 days straight with attempts to contact them but they kept sending me useless resolution. On the very last day of my trip (While i was at the airport), they confirmed that the card cannot be activated because only 1 card can work per passport. My issue here is: 1. I had asked this specifically twice when i enquired about getting a card and i was assured that this wont be a problem. 2. It took them 2 weeks to figure this out. Anyway, there is no compensation fit enough to make me forget the horrors of being stuck in a foreign land without enough funds. Luckily, i had my debit & credit cards which worked there. Obviously, i incurred hefty charges on it, which thomas cook agreed to pay along with the exact amount i paid to buy the multi-currency card from them. At first, i was happy to see that they are considerate and accepting their fault. Alas! They paid me a portion of money back and when i asked for the reason behind their inability to fulfill their commitment, they stopped responding. It's been 8 weeks since i have been following-up with them post return from my trip. And its been 2 weeks since i am waiting for an explanation from them. Was this information helpful? | |||||
 3 Comments | |||||
Comments
Hi Deepak,
This is sad man. Usually these guys are very customer pro… Have you tried writing to their customer care? I wrote to service.[protected]@in.thomascook.com a while ago for multi currency card related queries and it was quickly resolved… I think you should give it a try.
They helped me a lot.
Best of luck!
Jigar
This is sad man. Usually these guys are very customer pro… Have you tried writing to their customer care? I wrote to service.[protected]@in.thomascook.com a while ago for multi currency card related queries and it was quickly resolved… I think you should give it a try.
They helped me a lot.
Best of luck!
Jigar
I did write many emails and have made several calls, but nothing has worked. They haven't even responded. Finally, I escalated the complaint to their Manager (as per he escalation matrix on their website) and got a response that a credit has been made. Sadly, they are referring to the partial refund and not the remaining amount that they owe me. I am re-escalating things now.
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Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
This is sad man. Usually these guys are very customer pro… Have you tried writing to their customer care? I wrote to service.[protected]@thomascook.com a while ago for multi currency card related queries and it was quickly resolved… I think you should give it a try.
They helped me a lot.
Best of luck!
Jigar