[Resolved] Thomas Cook — NIL response to international travel enquiry

[Resolved] Thomas Cook — NIL response to international travel enquiry

S shreeshgoa from Mumbai, Maharashtra

On seeing their advertisement on 23 Feb 2014 wrote them an email. NO RESPONSE. Wrote again to their feedback mail id. Automated response. NOTHING FURTHER. Wrote to their Senior manager as no response from their feedback system - MAIL BOUNCED. Sr manager Id does not exist. Called their Toll free number. "Will get a call from sales" No response. Wrote to their Learning Centre and got a call from Head International Sales> "Will mail you the details requested before you get home" That was 4 days back. Still waiting. Do I want to travel with them? Mr Managing Director please look at your operations. shreesh Kathavate [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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T

thomascookindia

from Mumbai, Maharashtra

Hi Shreesh, we apologise for any inconvenience caused to you. Do allow us to do a quick check and we assure you of our assistance to your concerns asap.

Best,
Team Thomas Cook India

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T

thomascookindia

from Mumbai, Maharashtra

Hi Shreesh, many apologies for the inconvenience caused and the delay in our response. We have been updated that our representative Kavan has already called you and mailed you the details regarding the costing and itinerary of your tour on your email ID. For any further queries or concerns, please feel free to get in touch with at Kavan.[protected]@wns.com We truly look forward to having you on board, Shreesh.

Our best,
Team Thomas Cook India

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S

shreeshgoa

from Mumbai, Maharashtra

i wish you monitored your sales enquiry as efficiently as you monitor a complaints board. i have not received any email from any of the tomas cook offices.

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