| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
07.05.2015 to their noida office (mr taneja sahil), dated 22nd june 2015 to their delhi office and dated 29.06.2015 to thomascook, delhi(mr vikram singh) copy enclosed.
despite of several reminders and requests, a reputed travel agent like thomascook india ltd has ignored and their irrational usapproach citing one reason or other is the cause of concern to all o[censored]s.
we have but no option to address the issue to consumer forum for justice and redressal for refund of rs 2, 40, 000.00 with penal interest thereof as deemed necessary.
Regards
harihar prusty Was this information helpful? | 
Dear Mr. Prusty,
I truly regret the inconvenience caused however, as I have conveyed to you via email dated 29th June 2015 that we are unable to accede to your request of a refund as the advance payment made by you were adjusted against the cancellation charges. May I assure you that I understand your disappointment however do allow me to reiterate that granting or rejecting a visa is not under the direct purview of Thomas Cook India and is at the sole discretion of the embassy. I truly look forward to having you travel with us in the future. Should you have any further concerns please write to our service quality team at service.[protected]@in.thomascook.com. Trust we have your understanding on the same.
Best,
Mr. Singh
Thomas Cook India