Thomas Cook — refund of payment (rs 96, 857.00) against infructuous transaction.

Address:

Mumbai City, Maharashtra

An amount of rs 96, 857.00 was paid on line to thomas cook for purchase o[censored]sds on 30 april 2018 by vivek vinayak khisty (The complainant). The company allotted an adhoc reference no ad00013803 dated 30 april 2018 to the transaction and also acknowledged having received the amount. The transaction, however, did not materialize for wrong handling of the case/misrepresentation by the thomas cook forex executive (Mr akshay palave). However, despite the promise that the sum paid would be refunded in 4 working days from 30 april 2018, the amount has not been refunded till today (26 may 2018). Telephonic contact received evasive responses.