Thomas Cook — Refunds Not Made

Address:	Gurgaon, Haryana, 122001
Website:	www.thomascook.co.in

Hi,

This is to inform you that i booked a package for Bali on 21st Dec' 2016 from Delhi. On 20th Dec' 2016 my mother had a heart attack due to which i had to cancel the trip. I conveyed the cancellation mail along with the supporting documents through the proper channel but even after several follow ups and requests, i didn't got any reply. It has been more than 3 weeks and i am still waiting for the reply. There was also a promised gift voucher in the package which is also pending at their end.

I believe i had a very good and sound image for the company and have recommended their names for several number of times but this time my experience was horrible.

Being a customer we at least expect a reply and assistance for our issues.

I request you to kindly convey my complaints to the most concerned person so that such kind o[censored]nprofessional behavior gets highlighted.

Thanks,
Shashank
Mob:[protected]
[protected]@gmail.com