[Resolved]  Thomas Cook — visa cancellation due to staff negligence

Address:

Mumbai City, Maharashtra

I miss divya kotian had booked a tour to europe (grand bargain ) for 9th june from ghatkopar east store of thomas cook. This was our first tour.we made the staff aware that me and my sister and my neighbour want to go together for the tour and if even one visa gets cancelled we wont go for the tour.the concerned passport guide dint look into the matter and gave an assurance of the visa being cleared (which she cannot nor can anybody except the authority).she on purpose showed me and my sister non working inspite of both o[censored]s working so that the documentation process gets reduced.my dad earning is lower than us and she showed him the sponsorer.moreover inspite of warning her that the documents are not perfect she showed her overconfidence that none of the visas of their branch has been rejected and made us submit those incomplete documents with a low bank balance and secondly we were the people who constantly called her for applying for the visa.we had submitted her the documents in march itself but she made the process so long that after calling her enumber of times she submitted in end of april.day before submitting origibal documents we went upto her and again said her we think the documents arent enough but she was very confident on the goodwill of thomas cook that she said it will be cleared and to our shock our visas got rejected with one of them being cleared.the staff members their tried to hide faults and cover their mistakes by giving false reason of rejection when true reason was in front o[censored]s.the financial condition bein poor and the reason that me and my sister where unmarried jobless was enough for them to reject us moreover documentation which she thought was enough wasnt and we proved to be right and we wany for token money back as bookings were put on hold as soon as informed and I hope you look onto the matter and provide us a reasonable amount of refund as the refund you guys providing for your mistake is too less.in this matter the person who should held responsible was the staff member.she clearly knew she had done this mistake of showing us unemployed which was another main reason for rejection