Ticketgenie India — payment deducted from my bank account but booking failed

Website:in.ticketgenie.in/Sports/hockey-world-cup-2018

On 20.11.2018, i was booking for the ticket of opening ceremony of hockey world cup to be held on 27.11.2018 at bhubaneswar. An amount of rs. 1024/- got deducted from my bank account but the booking failed. Today is 24.11.2018 and i have not yet been refunded the amount. I had complained about it a couple of time but of no use. Kindly resolve this issue.
My email is [protected]@gmail.com. The transaction reference no. Is[protected]igaeukvcv9.
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