[Resolved] Tikona — about fake billing of the internet connection

RamisettyNaresh

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600119

My tikona user id:[protected]
I requested tikona for a dissconnection on 15 of oct and ask them to stop my biling cycle. They told me that your disconnection is in progress.

After that i waited till some days a recieve a msg from them that a billl of rs 537 is due of oct month. Inspite of the fact that i have never used their connection a single time the whole month. I raised the issue several time and every time they replied that they have mentioned my issue and it will be resolved. Now they generated bill amount 1034

I never used their services from last one and half month..

Kindly resolve this issue.

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Dec 17, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Ramisetty,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Nov 14, 2017

Updated by RamisettyNaresh My tikona user id:[protected]
I requested tikona for a dissconnection on 15 of oct and ask them to stop my biling cycle. They told me that your disconnection is in progress.

After that i waited till some days a recieve a msg from them that a billl of rs 537 is due of oct month. Inspite of the fact that i have never used their connection a single time the whole month. I raised the issue several time and every time they replied that they have mentioned my issue and it will be resolved. Now they generated bill fake bill amount 1307.

I never used their services from last one and half month..

Kindly resolve this issue.

Verified Support

Nov 16, 2017

Apr 26, 2018

Updated by RamisettyNaresh My tikona user id:[protected]

After 7 months, again the harassment started from mobile number :[protected] asking for payment of Rs
1500 and calling me regularly to make payment or they will take a legal action.

Is this the pathetic way you treat your customers.

Abusing Customers ??

So would request you to take action against the concern team and people.And if the harassment from their end continue i will be forced to take legal action .Kindly resolve this issue.

Regards,
Naresh Ramisetty