[Resolved] Tikona — about internet service false bill generation

rabbani shaik278

Address:

600119

My tikona id is [protected]. I am very old customer to tikona. As my usage was less, i continued tikona even though facing slow internet and other connectivity technical issues.
As i fed up with the worst service that they are providing in my area, i finally decided to to stop the connection.
raised complaint on Jul 31, 2017 to close the connection. Then i followed regularly in mail communication. Also got the mail communication that there is no due from my side.
I never used connection from Jul 31, 2017 to till date. Finally tikona disconnected on Aug 10, 2017. as my bill generate on 7th of every month, generated bill for those 4 days and then started keep on intimating the same. As i am continuously fighting for this, they just given complaint number as 1-[protected] and no action taken.

from that time on wards tikona harassing customer to not to disconnect. keep on calling and asking to continue the connection.i will get daily call related to technical support and SMS & call related to bill payment.

As i have not paid that amount from 3 months (original + Aug 2017 interest + sep 2017 interest + oct 2017 interest) now that bill was an amount of 354.27.

I am not at all interested in their services and i do not want to pay that amount which i never used.
please close the bill and also please do not call or send SMS from tikona.

attached mails related to disconnection and from tikona stating ZERO due from my side.

+2 photos

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Dec 14, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries, please contact us on our Customercare number[protected].

Regards,
Tikona Care.

Verified Support

Dec 14, 2017

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account has been terminated as per you request.

As Full & Final Settlement has been concluded no dues are pending for your account.

You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.