[Resolved] Tikona — Adavance Service Tax | |||
Reply awaited - "'Dated[protected] To, Customer Care Tikona Digital Networks Subject - Regarding End o[censored]sing Tikona Broad Band Services and Bill amount . Ref - Tikona ID [protected] Dear Sir, We would like to inform you that I have spoke to your call center on 5th Dec 2016 to terminate my connection, I have spoken to Mr Amar . This was sufficient time to intimate Tikona for discontinuing services before my half yearly Plan renewal from 15th Dec 2016 .similarly I have paid for this service till 14th Dec 2016 Mid night . From 5th Dec 2016 onwards I was daily getting call from your side for continuing the connection and I have also spoke to Mr Faizan for reminding closing of Services . Meanwhile I got call from Miss Kiran to know the reason and request to keep the connection .On accepting my request she has suggested to drop mail to customer care for stopping this services on 14th Dec 2016, so I did it . Now today ( 28th Dec 2016 ) I got auto reminder call for a payment of Rs 542 (appx )from Tikona, on calling Tikona Customer Care I spoke to Mr Maru He said that Bill was Automatically Generated by system and this is the service tax which you to pay, he failed to explain me for my Liability towards a SERVICE which I am not using or will use .How one can charge advance Service Tax.? Similarly Various services and Financial Institutes In India Generate alerts in the Form of SMS or Mail or Auto Calls for an Existing customer to remind him for Payment on Due Dates, Renewals or EMIs and Its Customer Sole Authority to accept it or not as per the Services being Provided .In our case also I have intimated well in time to not to extend my services further more, Your system has all records of our communications. As I had very long association with Tikona and moving to a new place hope to have our relations as good as we had .Please wave of this amount and confirm . Thanks . With Best Regards Vikas Gosawi Tikona ID -[protected] Was this information helpful? | |||
Mar 5, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Jan 13, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Gosavi, Greetings from Tikona. Your account disconnection request is in progress and your account will be terminated shortly. Post termination the devices will be recovered from your premises and full and final amount will be concluded. Regards Tikona Care. Verified Support Feb 02, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Gosavi, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
I contacted the Toll free no.[protected] and the support person denied the support and disconnected the call on yesterday 17:59.
This is like looting the customer with out any support...
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care
Dear Subscriber,
Greetings from Tikona.
This is a gentle reminder to follow-up on your concern. Kindly share your details with us for further assistance.
Regards,
Tikona Care
Dear Subscriber,
Greetings from Tikona.
We have not received your information; hence we consider this case closed from our end.
We now request you to share your detail on our official Tikona Forum - forum.tikona.in
Regards,
Tikona Care