[Resolved]  Tikona — billed for a duration by tikona without any usage of internet service and harassing the customer for payments

Address:	Mumbai City, Maharashtra, 400067
Website:	www.tikona.in

Hi,

I am Abhishek Sharma.

Would like to tell you all that Tikona is a big fraud internet service provider .I did a big mistake by taking there broadband connection.

My Tikona details: BAN –[protected] & Service ID – [protected]

i had requested for discontinuing my internet broadband connection from 5 March 2017.And dropped a mail to [protected]@tikona.in to discontinue my Tikona broadband connection for user id [protected].
As i am shifting to a new place so would not be able to continue with Tikona broadband services any more.

I got an auto reply mail from customer care saying that my request will be processed in next 72 hrs.Then i started getting calls from there end asking for taking the same connection to new place and continue to use Tikona in which i was not interested and said them no many times .But still they were harassing so that i should continue to use their broadband services.

As per my bill cycle a bill was generated on 7 March 2017 and was due on 22 March 2017 .But look how cheater this people are they did not took any action on request mail send on 5th of march and kept my user ID active till 22 of March.So just to increase the bill charges they deactivated my account on 22 March which is unethical and against customer wish.Once i made the payment of my last bill on 19 March for bill generated on 7 March 2017 they again generated a bill on 22 Mar asking for Rs 215.

Then again the harassment started from there end asking for payment of Rs 215 for which i said that i have already paid the last bill and will not pay this amount as i had already request ID deactivation after 5 March.

Now after one year they have made the amount as Rs 1800 and calling me regularly to make payment or they will take a legal action.

So in my case everything is decided by the service provider and customer has to just make the payment as per that .Customers consent and till what time he needs the services to continue does not matter. This is not the way a service provider should deal with the customer.

So would request you to take action against the concern team and people.And if the harassment from their end continue i will be forced to take legal action .