[Resolved] Tikona — Billing Issue

pareshja776

from Ahmedabad, Gujarat

Address:	Mumbai City, Maharashtra, 382345
Website:	www.tikona.in

I am Paresh Jadhav and my Tikona user id is [protected]. I was placed closing request on 25th Sep, 2016 due to transfer Mumbai for office work, but still I get charged. Thereafter, I was talking to the customer care team leader and he was blocked my id and also told me that I will not charge, but still I got call from customer care regarding payment. I haven't used any service after closing request, then why should I have to pay for it?

Was this information helpful?

No (0)

Yes (0)

Dec 15, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Jadav,

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Jan 23, 2017

Updated by pareshja776 Hello,

I am very disappointed. Still not resolved my issue. Yesterday, someone call me and Intimidate me for payment of Rs. 2468.. this is such a cheap activity from Tikona. Why should i pay for not using any additional service from Tikona.

Jan 29, 2017

Updated by pareshja776 Still not get any revert from tikona. Very very bad service