[Resolved]  Tikona — Billing without connection

Address:	Kolkata, West Bengal, 700029
Website:	www.tikona.in

My Tikona id is[protected].
My billing cycle was 7th of every month.
From 8th March 2017 there was hardly any connection, it used to connect sometimes in afternoon or late night during odd hours and the smart phones or smart TV used to get automatic updated thus consuming some data.
I had written several mails and called more than 50 times but there was no response and finally one day an engineer came and after inspection he said there is some issue with access from the company side and he is not sure when it will be resolved so i told to customer care to close my account.
After that i started receiving calls from vulgar persons using filthy language and a person came to my home also demanding rent for the full month i.e. Rs. 750 + taxes. i said that this charge is for the whole month for 75 GB data but unknowingly hardly i have used and the customer care officer said also that around 22 GB has been used and he agreed that issue is from there end but i will have to pay for the whole month.
I am ready to pay proportionately for the data which has been used unknowingly but why should i pay for the service which i am not getting.
Still every 2nd or 3rd day i am getting calls using vulgar language.
Please note that i am a member of Human Rights and Crime Control Organisation, i would once again request to settle the issue in a genuine manner and collect whatever dues is there as per data used but if you continue calling me using vulgar language than i will take my necessary action.