[Resolved]  Tikona — Bills

Address:	New Delhi, Delhi, 560024
Website:	www.tikona.in

Hi,

Userid:[protected]
Registered e-mail: [protected]@rediffmail.com

Tikona digital network is by far the worst network provider ever. First off their internet is disgustingly slow and keeps getting disconnected.
Last november i had informed tikona that i wanted to disconnect my connection as i was leaving out of town to mangalore. I was offered a transfer of the connection, which i declined because there is no tikona in mangalore. The customer care executive persisted i referred tikona to any friend or have my account transferred to any friend. I confirmed that if needed i would keep them informed and get back to them but as of now please disconnect my connection and i moved out of town.

After a month i get a call again asking for my payment (It seems they never took the request) and then for a month and more they kept bugging me that i have to make the payment and i would have to tell them same story again and again and i would ask them to connect me to a senior or a manger. They would put me on hold for 15 to 20 minutes and later disconnect the call. This has happened almost every time they have called me to remind me of a payment. I would say about 10 times in a month. Everytime i ask them to check their records they tell me i understand but you have to pay. They just wont check their call records.

So instead of accepting that tikona never took my request you just decide to neglect my request and keep billing me for the following month. This is not the first time i have had this billing issue, seems like tikona's support team does not actually care about their customers issues and only wants us customers to hear them out.

Now i have a fine of 1500 as per tikona's legal department.