[Resolved] Tikona — Charging for discontinued service and not stating purpose of charges | |
Hi, This is regarding the legal notice I received from Tikona Digital Networks Pvt Ltd. I was using their Broadband connectn and due to service issue wanted to discontinue it. My billing cycle was October 7th- November 6th and I put my discontinuation request on 27th October. I have paid their last prepaid bill on 15th October. There was no pending dues at that time. They confirmed discontinuation on November 8th. But on November 12th they generated a bill of Rs.Rs. 157.5 which is completely unexpected. They are unable to show in bill for which purpose they are charging the amount. After that they pushed me several times to pay the amount which is completely unacceptable as I already discontinued their service. I asked them to take back their modem and Lan wires but they did not took it back. They sent me a legal notice asking me to pay Rs.458. And a lawyer from Delhi Court called me to pay the amount. I would like catch your attention on this matter and take necessary actions Was this information helpful? | |
Jun 12, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Roy, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support May 10, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Roy, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |
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