[Resolved]  Tikona — Closure of my account

Hi Sir, I have raised a request to close my internet connection on 16th Sept 2020 (User id - [protected]). However, to date, nothing has been done. This company is very famous for charging extra amount by not taking request and delaying it so that they can raise extra bills. Their customer care number doesn't work[protected], no one receives the call. Their customer care email also doesn't work ([protected]@tikona.in), no one replies apart for an auto-reply that they are processing the request. I have got multiple calls from them asking the reason for disconnecting the service. Despite mentioning that in my request. But after that nothing has been done yet. Also, their executive who called me saying they are working for Tikona, now when I call them back that lady refused to have spoken to me saying the wrong number that she doesn't work for Tikona (Prajakta Patil - [protected]). I have kept TRAI marked in all the mails since this company is a cheat.