[Resolved]  Tikona — customer service and amount refund feedback

Hi,

Writing this feedback on the customer service provided by tikona over phone call. None of the executives is able to resolve my issue or authorized to provide communication over written email.

I have raised connection shifting the request on 30th september and that time it has been promised to shift in 72 hours, and also communicated that if you are not using the connection then there will be no charges applicable.

During 72 hours daily i used to check with customer care about the status but recived same response that technitian contact will be provided to you. Son 2nd oct supervison dattatraya ([protected]) contact number provided via sms but he didn't picked up the call at all. After 72 hours again have raised complaint and 4th october customer executive shared one technitial number but he refused to attend the request as the area not falls under his authority.

On 5th october one engineer called and promised to visit on 6th but no communication recived neither he visited to my location.

On 6th october raised connection close request as no one has communicated to me about the connection establish status. After that day onwards, i will be getting multiple calls (Atleast 3 calls per day almost 15 mintues per call) to provide justifications why you want to close the connection. After providing my strong views and strong resistance the customer care (Sameer. Shaikh) calls have been stopped and connection request has been confirmed on 11th oct (Which has been confirmed by today one of customer executive).

After having long (29 minutes apprx) of today's discussion with tikona care executive (Akshata thakur), my request is not resolved for the connection. Even i didn't received the answer of my queries.

1. Why the amount to be refunded should not be consider from 30th september as there is no usage from that day itself.
2. How much amount and when it will be refunded, what is the procedure of that? Customer care executive9akshata thakur) is not aware about it
3. Share the senior authority mail communications contact to provide further feedback and communication (Customer executive responded that you will heared the same response what i am telling currently).
4. There was terrace permission issue, why that issue has not been informed earlier and informed by akshata thakur on 14th october.

Lastly she confirmed that senior authority will contact me within two hours today. I am not sure will get a call or not but not expecting a good service after such experience.

Note: do not want further, multiple calls on this and want my amount to be refunded as early as possible.

I will suggest to everyone if going to opt tikona connection then please think about twice about customer service first.