[Resolved]  Tikona — delay in installation and after not providing the service

Address:

Thane, Maharashtra, 421301

Dear all

I paid the amount for new connection on 28 september 2019 for tikona internet service in kalyan city and customer care told me that they 2 days tat for installation but after taking countinues follow up and raising the mail to md they have installed the connection on 3rd october 2019 i. E 5 days. On 6th of october 2019 i was facing the slowness and disconnection issue so i complained the customer regarding this and they told it will done within 24 hrs (Where the world it is to resolve the issue you required 24hrs). Again after 7th october 2019 i was facing countinuesly disconnection and this time unable to connect the for one whole customer care only phone ringing.
After getting connected to customer care they told me that engineer will visit your place and it will take 24 hrs to resolve but it didn't get resolved on 9th again i called up the customer care and told me that it will take 48 hrs to resolve. So i asked them to refund my amount and again telling me that our concerns team will call u and they are looking to resolve it.

I don't what a market listed company is where they are not capable to server the customer service and they takes the money from them and not returning the money.