Hi team,
Tikona id: [protected]
Date of incident - 11-june-2020
Description: i am it professional and due to covid 19, we have to work from home from last 2 months. I want to disconnect my tikona broadband due to bad service. We have not used the connection for last 2 months only because whenever i tried to connect it shows red light. You can check the usage for last 2 months. I can not complaint again and again because its not good time to call anyone at home to correct the internet.
I had raised the disconnection request and received auto acknowledgement number 1-[protected] on 11th june 2020. Today on 12-june its showing red light on my modem since morning and i believe tikona had taken the action on disconnection of services. But i have not received any confirmation on that. My billing cycle starts from 26 every month.
I found that lots of people replied that there is no disconnection link or service available on the portal or app. Tikona asked for payment and harass people.
I have also tried to connect with http://forum.tikona.in/ but whenever i tried to register it ask to activate through email. I have not received any email and not able to raise the complaint at the portal as well.
Kindly help me to resolve the issue.
Desired resolution: as per usage, i have not used the connection for last 2 months due to internet connectivity issue. Tikona should disconnect services before next billing cycle and refund my paid amount.
Another point, they should add disconnection request form in the portal and app. So that the process of disconnection should be transparent.
Regards,
Navdeep Was this information helpful? | 
