Tikona — disconnection request is not taken up and not disconnecting the internet

biplab.dutta

Address:

Pune

I have requested tikona multiple time since 11th of july, but they are not disconnecting the line. Always they are replying that it is useful during pandemic and they are not charging so keep the connection.
This connection is not at all used since 6 months. No bill is pending even i requested for a full and final settlement. Even then no action taken. Over phone executive accept the request but then the next time mail is different and the connection is not got disconnected.

As a proof i am attaching last mail recieved.

+1 photos

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Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2020

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Aug 15, 2020

Updated by biplab.dutta Thanks for the response, But I tried multiple times with email ID, But I am not getting the activation link in mail thus not able to get the access to the forum even. I dont know how much time will take to resolve this forum login issue, Thus I request you to kindly let me know any email address or other medium where I can send you all my communications and account could be close.
I again repeat I want to close the account and request for full and final settlement. Thus I request you to kindly consider it as soon as possible.