[Resolved] Tikona — even after disconnect of service and paid the f & f amount,they started my service without any request and now asking to pay

ujwalmishra

from Kolkata, West Bengal

Address:

Thane, Maharashtra, 401203

I have sent an email to Tikona for disconnection of my service in 25 November 2017 and in 18 Dec 2017 the Tikona executive ask me to pay 295.60 towards F & F after had discussion with his manager and i paid online immediately and shared the payment receipts with all of them. But after 6 month they calling me in June 2018 and asking to pay 579 towards F & F for again and without usage of anything. They sent an email of F & F of R.s 597.8/- on 18 July 2018 and again after few hours i have received another monthly bill of 579.80 on 18 July 2018. Don't know what kind of frauds they are doing here and they should be penalise for this.

Tikona User ID - [protected]
Subscription Amount Paid Rs.1570
Tariff Plan ADBBM6M550

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Sep 1, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Jul 19, 2018

Updated by ujwalmishra Dear Team,

Here is the list of request and complaints i have submitted from Nov 2017 to till date. But there is no fruitful response but now they demanding payment. They are sending Monthly invoice and F & F separately and asking me for both payments. What is this ? what kind of system works in Tikona digital.

Here is the details for your reference -

Closing request of internet service - Date - 25 Nov 2017, online request number is 1-[protected]
online request number is 1-[protected] Date - 28 Nov 2017
F & F Payment acknowledgement - Amount - 295.60, Transaction ID :[protected]TPC[protected], Payment ID :1-[protected]

How many times i need to email or post everywhere even without any fault of mine.Am totally fed up with this.

Verified Support

Jul 20, 2018

Jul 31, 2018

Updated by ujwalmishra Saying sorry is not the solution..you have to take action on this immediately else i have to file a consumer complaint in government website as well as in consumer court soon.

One of your person called me on 30 July 2018 and told me that he is calling from delhi tikona legal department and if am not paying 598 by 6 pm than it will process though legal and civil process. when i told him that this amount wrongly billed and there is usage from dec 2017 onwards but he forced me to pay and asked me to share the payment receipt to his email id alao assured me that he will provide me the final copy of settlement confirmation that i dont have any liability and no further billing will be made towards my closed connection. But when i paid and shared the details he is not even shared the details and also blocked my number.

So here its shows that how Tikona generate money to survive in the market. So now am going to file a police complainant against That person Named Raghuveer and Tikona. Because Tikona giving order to do this kind of things to the employees. Also i want my Money 598 back at the earliest. Else i have all proof relating bills and payment and having voice call record when he had spoken with me and present him as Tikonal legal lawer, Also am having message received from him with asking to make payment and to share the details to his email id and that message having Tikona logo and website link.

Now the matter is high level as Tikona doing fraudulent activities in market. So Tikona have to face this now...

Jul 31, 2018

Updated by ujwalmishra Here is the attached message screen received from the person who present him as Tikona lawer and here is the details of that person.

Persona called - Raghuveer
Phone Number - [protected]
email id - adv.[protected]@gmail.com