[Resolved]  Tikona — false commitment no customer care response frequent follow ups for false bill payment.

This is to highlight that i have been getting calls now for bill amount collection w. R. T it i would like to highlight few points:

1. The plan was provided to us as a 3 month prepaid plan for which we have already paid in advance. (Ss attached for reference.)

2. Near the end of 3 months, i started getting sms intimations for doing a recharge to continue the service. Which is what usually happens in a prepaid plans. (Ss attached for reference).

3. Post 3 months, i started getting suspension alerts for the service. (I knew that a prepaid plan gets discontinued if you don't recharge in the coming 2-3 months).
For which i wanted to contact customer care and discuss on the same to avoid permanent disconnection.

4. At the end of the 3 months, i have been calling customer care but no one was there to receive the calls. (I understood on human grounds that there wont be anyone in offices due to covid-19).

5. The wifi stopped working after 3 months tenure and no one was using it from our end.

6. Later i dropped email where i addressed my query stating that i don't want disconnection but i would recharge/reuse the service, when needed in near future.

7. I got auto generated replies that i will be contacted back. But no one called.

8. Numerous emails are sent on '[protected]@tikina.in"with subject:"temporary non usage of wifi service | user id: [protected]" but there is no reply on emails/calls.

9. Now tikona's payment collection team started calling me onfrequent basis for doing a pending *false* payment!
They don't have time to respond to emails they are on front foot for false collections!!!

First of all the wifi plan was sold of saying it to be a 3 months plans.

Secondly, tikona is not abe to cater basic customer service even after dropping mails.

Now, tikona has the audacity to ask for some random bill payment amount!
This is unethical and unexpected.

I have been getting negative reviews for tikona in past but i still went buying a plan from you; but this is where i land-in.

Please help in getting the issue rectified.

Its a mental agony to receive such inhumane and faulty expectations from a service provide.
I am no longer willing to go for any service with tikona which works on false statements and unethical approaches.
And i won't opt for the same in future as well.

Regards,
Rizwan sayyed
[protected]