Tikona — faulty outstanding bills and suspension of service

Address:

Mumbai

I am seriously so done with fraudsters like tikona that i won't dare trust any broadband company after this. I took the connection on 7th of november 2019 as a 3 months subscription pack wherein i was asked to paid inr1800 something for the connection and after this i was supposed to get uninterrupted service till 7th of february 2020. However, tikona started sending me messages, mails and calls for outstanding bills. After getting irritated i got the payment done by 22nd of january 2020 amounting to 1800 something considering that it would be no harm making payment in advance. But to my surprise tikona's fraudulent messages and mails didn't stopped. They started sending me outstanding bills again amounting to 2242 and on 3rd of april 2020 they suspended my service amidst the nation wide lockdown. I have suffered a huge loss while working from home. Just for the sake and fear of continuing my work from home i was compelled to pay the amount again because i had no option left in order to keep on working from home while this lockdown. Tikona's poor network connection is a toast to all their nonsense that they have done with me within this few months. I took a 3 months subscription where i was suppose to pay only after 3 months of service. However this fraudsters have made me pay more than 6000 just within 5 months of nonsense service. Also in december i placed a request for transfer from one location to another within mumbai city but it took them 20 days to process my request after which this company also placed a charge of 2700 on my bill. This company and every single person associated to it has done only crap with me. Even when i got the connection done the guy who came for installation barely had anything for installation. I provided everything on my cost from cable to plugs and every damn thing.
It's a request to please get my extra payment refunded by this company. My hard earned money matters to me especially when this company have frustrated more than enough to me with their service and billing system.