[Resolved]  Tikona — Forcefully charging for the broadband connection

I was using the tikona broadband connection having ID#[protected] since almost 3 years. In the month of June 2021, I planned to shift from the location and so to disconnect the broadband connection I have mailed the tikona customer care team on 28/06/2021. After that I followed up with the customer care team through mails and calls several times to get an update on the same. Each time I called them, the customer care team told me that the disconnection request will be processed within 7 to 10 days but on 18th July, I got a mail from tikona team that my connection will remain active till 25th August. Then I again called them to disconnect it as I do not want to be charged for the services which I was no longer using. The customer care team has assured me multiple times that though the connection remains active but it won't be chargeable to me because I have stopped using it after 9th July.

I have also lodged a complaint with Tikona Appellate authority(TIL.[protected]@tikona.in) on 20th July by doubting that the tikona team will charge me. The appellate authority has reverted me by stating that the termination request will be processed soon and nothing mentioned about my complaint against the bill the tikona team is still charging me.

To summarize my issue, I have paid for the broadband connection till 25/07/2021 and was only using the connection till 09/07/2021. To disconnect the connection i have sent them a mail on 28/06/2021 but from their end tikona has kept my connection active till 25/08/2021 against my wishes. They have assured me multiple times over call that no charges required to be paid by me at the time of final settlement (call recordings can be checked to confirm the same) but to my surprise the tikona team has sent me a mail today asking to me pay an amount of Rs.687.82. If I failed to pay this, they are threatening to take legal action against me.

They are big time cheaters, so I request you to kindly help me with this issue as I do not want to pay this bogus amount.