[Resolved]  Tikona — Fraudulent charges

Address:

Mumbai City, Maharashtra

Hello,
My Tikona customer id is [protected].I was using Tikona for the past one year. Their services are pathetic and subpar. The connection is extremely show and fluctuating. I had 10 gb at 2 mbps and 512 kbps after that. But tikona never delivered promised speed after initial few months. So I decided to terminate my connection. I mailed them on 28th December to request them to cancel my connection. There after Tikona instead of taking prompt action and cancelling the connection, they kept calling us to ask why we are cancelling. They kept harassing me and my wife asking again and again to reconsider cancelling and why we are unhappy. I will like to mention that not only have I mailed on 28 th December to cancel my connection, I have there after not even logged in to Tikona which they have a record of.
I have been harassed with calls every day from Tikona where I had to both politely and angrily explain to Tikona that I want to cancel my plan. Now they have mailed me saying I am billed till 8th January and have to pay all amount due, I.e. Rs. 207.63.
I would like to ask that if I have mailed on 28th Dec and since not used their services and from then on it was a delay from Tikona's side in cancelling services, why am I billed till 8th January?
They kept calling and harassing me and my wife after my request to cancel services. Why did Tikona not cancel the subscription on 28th or latest by 29th?
This is to inform Tikona that I will not pay anything beyond 28th of December as I had mailed you to cancel the subscription and it was your responsibility to do so. Moreover if Tikona insists on billing me till 8th, I will move to court and then lodge a fir for these Fraudulent charges.