[Resolved] Tikona — Fraudulent services

tag27

from Vasai-Virar, Maharashtra

Address:	400091
Website:	www.tikona.in

I have been subscribed to tikona since more than a year now. It worked fine for 3 months. Later started giving problems like frequent disconnections, speed slowdowns. When complained, they give only one reason that there is a tower problem. The service works fine when the bill is nearing due. When bill paid, the services again go down. They are making money by adopting unfair trade practices. I am paying them for this botched up service. I am being mentally tortured, please help consumer forum. Please help. This is going out of my hands and hence seeking your help. They have monopoly in my area and hence I have to use only their network.

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Jul 19, 2017

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gawade,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

May 29, 2017

Updated by tag27 I am using the 6mbps unlimited plan. I am paying you a sum of 1200 rs. Per month. All that money go in vain. Please understand my problem. What if this happened with you? It's been more than a year now and my complaints are stacking up in your dashboard but nothing positive is happening. I need a solution in next 15 days or else we will meet in the court of law because I can't take this same excuse of my complaint being in process for more than a year now. This is not a joke. It's my hard earned money I am putting on line. You can't just play with it and take disadvantage of your monopoly in my area.

Verified Support

Jun 17, 2017

Tikona Digital Networks Customer Care's response Dear Mr. Gawade,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care