[Resolved] Tikona — frequent disconnection

Malukart Pradeep

from Bengaluru, Karnataka

Address:	560074
Website:	www.tikona.in

I don't have any dues and every day morning when i login tikona system shows "service suspended please pay". When i call technical they said there is no technical issues and redirected to customer support. Customer support (Mr. Vipin) says there is no outstanding and asking me to contact technical support. When i said that technical support has redirected me to customer support, they are saying to wait for 24 hours and within 24 hours the problem will be solved.

Tikona is having frequent disconnection every day and i have planned to discontinue the service. I was holding their payment, but one of their employee (Ms. Kajal) assured me that i can pay the dues and there will not be any more disconnection. I paid the entire amount last week, based on her assurance. But till now my problem is not solved, it has only aggravated.

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Mar 17, 2018

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly.

Regards,
Tikona Care.

Verified Support

Feb 08, 2018

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Kindly note, the technical issue reported by you has been successfully resolved.

Currently you are able to access uninterrupted services and no issue is observed in the backend.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care.