[Resolved] Tikona — Getting inappropriate billing and unnecessary harassing calls | |||||
My tikona user id is [protected] I (prince kr chaturvedi) was using tikona broadband Internet but i was not satisfied with the service that they were providing. I send them a email regarding disconnection, after 2 emails and lots of call they disconnected my connection, but i was not using their Internet while they were taking time to disconnect my interest, after that they started sending me bill and making harassing calls for payment of bill for the period for which i was not using their connection, i told them that i haven't used a single KB, After two three months of without call and email they started sending me bills with late fine along with legal notice, then i talked to their agent in customer care she told me that my outstanding amount is 742 inclusive of fine, i requested her to waive off the fine and she waived off 200 rupee after that remaining amount was 542 for which i had made payment because i didn't want anymore harassing call and email and notice even though i haven't used a single KB. but today i received a call from a lady saying that she is calling from court as tikona has filed a case for non payment of 1000 rupee, and she was talking very rudely and threatened me that she will send me to the jail and all her number is [protected]. Please help me in this matter. Was this information helpful? | |||||
May 24, 2017 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Apr 23, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Chaturvedi, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Jun 15, 2017 Tikona Digital Networks Customer Care's response Dear Mr. Chaturvedi, Greetings from Tikona, We have checked and found your account has been terminated as per you request. As Full & Final Settlement has been concluded no dues are pending for your account. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||||
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